Job Summary:
We are seeking a skilled and safety-conscious Ford Mobile Service Glass Technician to perform mobile windshield and auto glass repairs and replacements. This role requires a strong attention to detail, technical expertise, and the ability to deliver professional, customer-first service in a mobile environment.
Key Responsibilities:
Pre-Route Preparation:
Secure mobile service van keys, phone, laptop, and equipment.
Inspect the van for safety, cleanliness, and readiness.
Verify route sheet and collect necessary parts, adhesives, and tools.
Confirm all supplies and materials are accounted for before departure.
Notify the team via Google Chat upon departure and arrival.
Customer Service & On-Site Setup:
Contact customer before arrival; confirm safe, appropriate work location.
Secure the customer’s signature on the Repair Order (RO).
Explain repair/replacement procedure and estimated time of completion.
Use protective and safety equipment including gloves, mats, cones, and eye protection.
Glass Repair and Replacement:
Assess vehicle glass damage and verify VIN.
Safely remove damaged glass and prepare surfaces for new installation.
Use OEM-specified tools, adhesives, and techniques per Ford technical instructions (PTS).
Install new windshields or windows to meet Ford safety and quality standards.
Ensure clean fit and proper calibration of sensors if equipped (ADAS systems).
Perform a Multi-Point Inspection (MPI) as required and tag Advisors in Xtime for further recommendations.
Documentation & Clean-Up:
Capture and upload video of repair and photos for documentation/warranty.
Clean any glass or residue from vehicle interior and exterior.
Place hangtag on rearview mirror and advise customer of next maintenance steps.
Complete the event summary in Xtime using Pencilwrench, ensuring all documentation and media are submitted before departure.
End-of-Day Duties:
Notify next customer of ETA and update team via Google Chat.
Return to dealership after completing the route.
Clean and refuel the van, return unused parts, and submit completed ROs to the Mobile Service Coordinator.
Return all equipment, devices, and keys to the mobile office.
Qualifications:
Highschool diploma or GED required; technical certification in auto glass repair preferred.
Valid driver’s license with clean driving record.
Minimum 2 years of auto glass installation experience; Ford OEM experience a plus.
Strong knowledge of glass adhesives, curing times, and calibration procedures.
Proficient with diagnostic tools and technical repair documentation (PTS, Xtime).
Excellent customer communication and time management skills.
Ability to work independently and safely in a mobile setting.
Physical Requirements:
Ability to operate an automobile.
Prolonged periods of standing, stooping and bending.
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Requires a significant amount of walking and/or standing. May also require working in the seated position for long periods while operating controls with arms and legs. This position may also require working at a production pace while pushing and/or pulling materials from place to place.
