We are seeking an experienced Service Advisor who is an expert in the art and science of customer service. This role is critical to delivering an exceptional guest experience by greeting customers, scheduling appointments, and serving as the liaison between customers and service technicians.
If you can make customers feel welcomed, heard, and confident that their needs are being met, our dealership may be your next career home. Put your people skills to work with Allen Automotive and grow your career in a fast-paced, team-oriented environment.
Greet service department customers promptly and courteously — attitude is everything
Listen carefully to customer concerns and clearly communicate repair needs to technicians
Upsell recommended maintenance and repairs using low-pressure, high-integrity methods
Provide accurate repair and maintenance estimates
Adhere to dealership policies regarding vehicle care and operation
Follow up on each repair and keep customers informed of progress and timelines
Sell and manage extended service contracts and warranties
Inspect completed repairs to ensure quality and completeness
Notify customers when vehicles are ready for pickup
Review and explain all repairs and associated costs with customers
Handle minor customer concerns and complaints professionally and efficiently
Keep the Service Manager informed of all problems and potential issues
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Basic & Additional Life Insurance
Accident & Critical Illness Insurance
Short-Term Disability
Paid Training
Referral Program
Paid Time Off (PTO)
Allen Automotive is committed to finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefits package and a positive, team-driven work environment with opportunities ranging from sales and service to leadership roles.
If you want to set yourself apart from the ordinary routine, consistently deliver outstanding customer service, and are dedicated to excellence, we want to hear from you.