Parts Counter - J. Allen Mazda

J. Allen Mazda Parts Counter Associate

With our new facility opened at I-10 & Cowan Lorraine Rd, now is the perfect time to grow with us! We are expanding our team and ramping up operations at our new location! We’re accepting applications now for upcoming opportunities.

Core Duties & Key Performance Metrics

1. Operations & Order Execution

• Customer & Wholesale Service: Timely handling and fulfillment of counter retail and wholesale orders.
• Phone Responsiveness: Promptness in answering incoming phone inquiries and managing phone order volume.
• Order Picking & Billing: Accuracy and speed in pulling parts that have been billed.
• Digital & Online Fulfillment: Daily tracking and processing of orders across online portals (OEC and SimplePart).
• Service Estimating: Rapid turnaround time on service estimate requests (XTime).

2. Inventory & Logistics Management

• Stock Maintenance: Morning stock put-away and shelf organization.
• Inventory Accuracy: Execution of routine inventory bin counts and cycle checks.
• Delivery Coordination: Regular communication with delivery drivers to maintain scheduling and accurate delivery estimates.

3. Financial & Compliance Standards

• Account Settlements: Ensuring daily collection and reconciliation of wholesale accounts/payments.
• Information Security: Safe handling and compliant storage of sensitive customer data.
• Workstation Standards: Maintaining a clean, organized, and safe workspace.

4. Communication & Teamwork

• Counter Coordination: Effective handoffs and communication with team members on ongoing, backordered, or multi-person orders.

Performance Metrics & Bonus Drivers

The financial incentives and bonus structure for this position are evaluated based on performance across the following key business metrics:

• Department Profitability: Total Parts Department Gross Profit achievement.
• Wholesale Business Growth: Year-over-year expansion in total wholesale revenue and account performance.
• Gross Profit Growth: Year-over-year increase in overall department gross earnings.
• Retail/Counter Volume Growth: Year-over-year increase in customer counter ticket volume and traffic.