Service BDC Agent - J. Allen Automotive

J. Allen Toyota
Gulfport, Mississippi

Salary: From $15.00 per hour

Service BDC Agent - J. Allen Ford

The Service BDC Agent is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Agent interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

Receiving inbound sales phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
Contacting clients prior to appointment date to confirm appointment
Mailing marketing letters to provided leads
Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits Offered:

Medical
Dental
Vision
401(k)
Basic and Additional Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Referral Program
Paid Time Off (PTO)

About Us

J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!